OneButton 24/7 Off-Site Support ($99/month - per household)
Most issues can be resolved by the Off-Site Support Team and do not require a visit. If an issue cannot be resolved remotely, the case will be referred to our On-Site Support Team, and an On-Site visit will be scheduled at $225/hr.
*Off-Site and On-Site Support will only be offered to monthly subscribers. Remote servicing equipment required.
Included in your monthly subscription:
Off-Site Support (24/7/365)
Phone, Text, Email or Chat with a technician should an issue arise
Home Support App (24/7/365)
Power cycle connected devices through a mobile app (requires dedicated hardware)
On-Site Support Scheduling (M-F, 8am-6pm)
If an issue cannot be resolved remotely an on-site visit will be scheduled at $225/hr