WELCOME TO OneButton Support

The installation of your OneButton system entitles you to free 24/7 Off-Site Support, provided by our Off-Site Support Team, during the Base Warranty period (12 months from substantial completion).

After this period we offer a monthly OneButton Support Contract at $99/month (per household). The Support Contract is required to receive both On-Site and Off-Site Support from OneButton.

If you have questions or issues with your OneButton system, contact support via:

Email:               onebutton@residential.zendesk.com

Chat:                https://residential.zendesk.com/hc

Phone:             (855) 338-4060

Included in Subscription Services:

Off-Site Support (24/7/365)

Phone, Text, Email or Chat with a technician should an issue arise

Home Support App (24/7/365)

Power cycle connected devices through a mobile app (requires dedicated hardware)

On-Site Support Scheduling (M-F, 8am-6pm)

If an issue cannot be resolved remotely an on-site visit will be scheduled at $225/hr